Terms and conditions

DELIVERY: Information and terms

Shipping fees include a base cost of 25$ with taxes and an additional charge of 2.5% of the order, which goes up to a maximum price of 50$ in total for shipping costs. Only valid for the sectors for which delivery is offered. The price of the order must be 200$ or more to be delivered. The cost of the products are the prices that are in effect when you order online.

E-mails will be sent for order confirmations and for delivery confirmations.

An order sent before 2 p.m. can be prepared and delivered for the next day, depending on availability and your preferences. Orders can be ordered up to 5 working days in advance. The delivery service is between 8 a.m. and 4 p.m. Monday to Friday.

Some products, such as special order products for example, may take longer to order and receive. If a similar situation occurs, our staff will contact you to discuss the different possibilities with you directly.

Terms of delivery

A responsible person must be present when the order arrives. Please note that if you are not present, we need to know who will be present during the delivery to have your order form signed. 5 minutes of unanswered wait after arrival with at least two call attempts and the truck will be allowed to continue its day and return the order to Distribution Alimentaire Aubut.

We do not deliver to PO (post office) boxes. Deliveries to the areas indicated are valid for local areas, business areas and commercial areas. One address per order only, the order will be delivered to the address indicated.It is important to make sure that the delivery person has space to unload the delivery with their transport truck in a safe area. If the delivery person cannot complete the delivery, the order will be returned to the company and a new delivery date will be assigned in addition to invoicing the delivery costs again to your account. The products in your order will not be exchangeable or refundable, so the products loaded in the order will be the same as on the first delivery attempt.

Your delivery will be brought to your property entrance. Delivery through a back door or other easily accessible location will only be permitted if these have been specified in the order. Placing items on shelves and any activity other than simply delivering the order to your address is not part of our delivery service.

It is possible that if you order full or half full pallets that you will receive Chep blue pallets. If so, a 28$ deposit will be requested and the 28$ deposit will be returned once the Chep pallet is returned to the store. You can always do a Chep pallet exchange to avoid a deposit, so you donate one to receive one with no deposit required.

IN-STORE PICK-UPS: Information and terms

The fees for order preparations are 15$ with taxes. Order pickings must be 150$ or more to be able to do order picking. The cost of the products are the prices that are in effect when you order online.E-mails will be sent for order confirmations and for delivery confirmations.

An order sent before 2 p.m. can be prepared for the next day, depending on availability and your preferences up to 5 working days. For pick-ups, it is strongly recommended that you check your order status before going to the store during our opening hours.

Some products, such as special order products, may take longer to order and receive. If a similar situation occurs, our staff will contact you to discuss the different possibilities with you directly.

Pick-up conditions

The person who comes to pick up the order must be either you, or the responsible person who has already been informed to us. If there is a change of person, please call prior to picking the order so that our employees are notified in advance. Please present yourself with your order number and one of your official ID with your photo. If the person present is not the person you mentioned, they will not be able to take your order if we have not directly obtained your agreement in advance.

The products in your order will not be exchangeable or refundable, therefore the products loaded in the order will be the same as on the day of departure. If no one showed up on the selected day, only one additional day will be tolerated in the event of an unforeseen event to pick up your order, otherwise the order preparation costs will be billed again.

It is possible that if you order full or half full pallets, you will receive Chep blue pallets. If so, a 28$ deposit will be requested and the 28$ deposit will be returned once the Chep pallet is returned to the store. You can always do a Chep pallet exchange to avoid a deposit, so donate one to receive one with no deposit required.

If your order was made for Aubut Montreal on the website, it will be in Montreal. If you have placed your order for Aubut Laval instead, it will be at Aubut Laval.

Return policies

All authorized returns will be admissible in store only. No exchange or refund without the invoice for a maximum period of 21 days. No return on expired, refrigerated, frozen or special order product. A 5% returned item fee will be charged on returns over $ 200 or worn.

For returns on delivery, some products may be returned if there is a product breakage, a billing error, an incorrect quantity, a faded product or other special reasons authorized. A product return sheet must be completed and signed with the descriptions of the products concerned to be able to be refunded on the products if the reasons are valid. Note that if the order was due for a day for which no responsible person has shown up, the products will possibly not be refunded if it is simply because of a faded product that was in good condition during the initial pick-up or delivery.

Returns or exchanges on promotion items or gift cards will not be permitted.

Refunds are made on the prices of the products at the time of purchase. Product returns are only possible if the items in question were purchased from Distribution Alimentaire Aubut.